基于PDCA 理论的大型三甲综合性医院后勤管理质量控制
体系构建的实证研究 |
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引用本文:金为民,许海风,韩玉静,徐炜,王正勇,顾家荣.基于PDCA 理论的大型三甲综合性医院后勤管理质量控制
体系构建的实证研究[J].上海第二工业大学(中文版),2018,(1):60-64 |
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基金项目:上海市第一人民医院管理课题研究项目(YNGL-2015ZD02-6)资助 |
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中文摘要:医院后勤管理是医院建设的重要组成部分, 在保证医院各部门正常运转及向患者提供优质医疗服务方面具
有至关重要的作用。基于PDCA 模型, 以上海第一人民医院为例, 分析了当前医院后勤管理的现状及存在的问题,
通过多轮循环、不断分析、规划和行动的过程, 建立了以三级巡查制度为基础的闭环式后勤管理质量控制体系, 并
进行了实施。实施前后的数据对比显示, 研究所建立的后勤管理质量控制体系是有效的, 具有一定的推广价值。
关键词: 质量管理; 医院后勤管理; 质量控制; PDCA理论 |
中文关键词:质量管理 医院后勤管理 质量控制 PDCA理论 |
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The Construction of Hospital Logistics Management Quality ControlSystem Based on PDCA: An Empirical Research in Third-Grade Class-AComprehensive Hospital |
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Abstract:Logistics managementis an important part of hospital construction, which plays a crucial role in ensuring normal operation
of all departments and providinghigh quality medical services. Based on the PDCA model, taking Shanghai First People’s Hospital as
an example, the status quo and existing problems of logistics management in hospitals are analyzed. Using process of multiple cycles,
continuous analysis, planning and action, a closed-loop logistics management quality control system on the basis of three-level inspection
system is established and carried out thoroughly. Before and after the implementation, the data shows that the logistics management
quality control system established by our Institute is effective and worthy of further promotion. |
keywords:quality management hospital logistics management quality control PDCA management |
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